Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Returnable Items:
Items must be in their original condition, unwashed, unworn, and with tags attached (if applicable).
Non-Returnable Items:
Custom, discounted, or final-sale items are not eligible for refunds or exchanges.
Refunds:
Refunds are processed to the original payment method after we receive and inspect the returned item. Please allow up to 10 business days for the refund to appear in your account. Shipping fees are non-refundable.
Exchange Process:
If you wish to exchange an item, you are responsible for shipping costs to return the item to us. Once we receive the item, we will process your exchange and ship the new product. Outbound shipping costs for the new product will also apply.
How to Initiate a Return/Exchange
- Contact us at admin@ziibiikwans.ca with your order number and details of the request.
- Once approved, we’ll provide instructions for returning the item.
- Please use a tracked shipping method for your return. Ziibiikwans is not responsible for items lost in transit.
Need help?
Contact us at admin@ziibiikwans.ca for questions related to refunds and returns.